Onluck Casino Privacy Policy
This Privacy Policy explains how Onluck collects, uses and protects personal information when you register, play or otherwise interact with our services in the United Kingdom. We are committed to keeping your personal information secure and to handling it in a clear, responsible way. This page describes the categories of data we collect, why we use it and how you can manage your privacy choices.
Types of data we collect
We collect a range of information to operate accounts, process payments and provide customer support. The main categories are described below.
Personal data
Personal data includes information you provide when creating an account or contacting support, such as your full name, date of birth, email address, postal address, phone number and identity documents submitted for verification.
Technical data
Technical data covers device and connection details, including IP address, browser type, operating system, device identifiers, location data derived from IP, and game activity logs. This helps us deliver a secure, responsive service on desktop and mobile.
Transactional data
Transactional data relates to deposits, withdrawals, payment method details (as required by payment processors), bet history, game outcomes and any bonus or promotional activity on your account.
How we use your information
We use personal and technical data to: create and manage your account; verify identity and age; process payments; detect and prevent fraud or money laundering; provide customer support; perform analytics to improve our service; and where you have consented, send promotional messages. We will only process data where we have a legitimate reason to do so, such as contractual necessity, legal obligation or your consent.
Data protection practices
We protect information using appropriate technical and organisational measures including encryption in transit, access controls and secure storage. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services on our behalf. We retain your information only for as long as necessary to fulfil the purposes set out here or to meet legal and regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functionality, remember preferences, analyse usage and deliver relevant marketing. Some cookies are essential for security and payments, others are optional and can be managed via our cookie settings or your browser controls. Third-party services may also place cookies when you use our site.
User rights
If you are a UK resident you have rights to access the personal data we hold about you, request correction or deletion, restrict or object to certain processing, and request a copy of your data in a portable format. You may also withdraw consent where processing is based on consent. To exercise these rights use your account settings or email [email protected]. We may require proof of identity before fulfilling requests to protect your account.
Access, correction and deletion
You can update basic account details from your profile page. For deletion or more complex requests, contact [email protected]. Account closure will disable access but certain records may be retained to comply with legal, tax or security obligations.
Information sharing and third parties
We share data with payment processors, identity verification providers, game suppliers, analytics partners and fraud prevention services as needed to operate the service. We also disclose information where required by law or to protect our users. Contracts and appropriate safeguards are in place with third parties to protect your data.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on our website or via your account. The latest version will always be available on our site.